Support

Questions, problems or ideas? Email us at mikelwhite124@gmail.com and we'll get back to you.

I forgot my password

Tap “Forgot password?” on the login screen (in the app or on the website) and we'll email you a reset link.

How do I cancel my subscription?

Bought in the iPhone app: open your iPhone's Settings → [your name] → Subscriptions, choose Streakful, and cancel. Bought on the website: log in, open Account, and choose Manage subscription. Either way, you keep your plan until the end of the period you've paid for.

I bought a plan but it isn't showing

In the app, make sure you're logged in to the account you bought it with, then on the Brain Training or Habits screen scroll to the plans and tap Restore Purchases. If it still doesn't appear, email us.

How do I turn reminders on or off?

In the app: Account → Daily reminder. For reminder emails: Account on the website, or the unsubscribe link at the bottom of any reminder email.

How do I change my name on the leaderboards?

In the app: Account → Leaderboard name. On the website: your Account page. Your email address is never shown to other players.

How do I delete my account?

In the app: Account → Delete Account. On the website: the bottom of your Account page. This permanently deletes your habits, check-ins and scores and removes you from the leaderboards. A subscription bought on the website is cancelled automatically; one bought in the app needs cancelling in your iPhone's Settings (see above).